FAQ
      Back to home
      1. Help Center
      2. FAQ

      I can't log in.

      Can't log in?　Please check how to log in according to your current situation

      [If you don't know your Login ID or password]

      business documents on office table with smart phone and laptop computer and graph financial with social network diagram and three colleagues discussing data in the background

      If you are unable to log in to your My Page, please first check your Login ID.

      The Login ID can be any string of characters that you choose, so even if you enter your email address in the Login ID input field, you may not be able to log in.

      Also, changing your email address does not change your Login ID. If you have changed your email address before, please try entering the email address that was used during registration.

       

      [If you are not receiving the two-step verification email]

      Hand holding smartphone with colorful app icons concept

      First, please check the following:

      - Is the email in your spam folder? (※If you have set your security level to "high" for short messages, they may not be delivered.)

      - Is your email address correct?

       

      If you still haven't received it, we apologize for the inconvenience, but please contact the Simpleware Support Center at the following phone number:

      Simpleware Support Center: 080-3748-1728

      Available hours: Monday to Saturday, 9:00 AM to 6:00 PM

      (We are closed on Sundays, holidays, and during the year-end and New Year holidays.)

       

      Please note that previously, the two-step verification code was sent from overseas. However, there have been cases where the code did not reach customers due to their connection environment. Therefore, starting from January 20, 2020, we have switched to sending the code domestically.